x
Help
 
Membership
  • How do I register?
    You can register by following www.matchandtalk.com, IOS or Android apps by using your Facebook, Twitter, Google accounts. Or, you can register by using both your e-mail address or mobile phone number. You have to allow some requests while using Facebook, Google or Twitter accounts.
    If you want to register through your mobile number or e-mail address, you need to fill out a registration form. Then confirm your password on your mobile number or e-mail address.
  • I can't recieve confirmation password into my mobile phone?
    Please ensure that you have entered the right number. If the problem still remains even you are entering the correct country code and number, you have to specify your number with country code and open a ticket to support@matchandtalk.com.
  • I forgot my password, what shall I do?
    Please click on "I forgot my password" link to get new password. After, you have to enter your mobile number or e-mail address to request a new one. We will send a new password to your e-mail address or mobile phone.
  • Is it possible to open multiple accounts with the same phone number or e-mail adress?
    No, it is not possible. You are able to create one membership with your mobile number and e-mail adress.
  • How can I update my profile?
    Follow, Menu > Settings > Update my Profile steps. Updating your informations will make it easier to find a friend.
    From updating section, you can change these details;
    - Your interest gender,
    - Your location,
    - Your interests,
    - Date of birth
  • How can I add my profile photo?
    Statistically, a member with photos has more chance considering a non- photo member. For this reason it is important to upload a photo of you. After signing in, you can follow Menu>Settings>Update my Profile steps. Added photos will be delivered to our admins for evaluation.

    You need to be aware of these criterias;
    1. Your face has to be visible in the photo.
    2. Your photo has to be yourself, it shall not be fake.
    3. Your photo shouldn’t be zoom photo. (not consist of nose, lips, mimics)
    4. We do not accept child, animal, nature, actor/actress photos.
  • About me description has declined. Why?
    As MatchAndTalk Team, we care about your comfort. If your profile or description contains any abusing, insulting or inappropriate content, we refuse to update requests or delete some informations. Moreover, sharing mobile numbers and user details from other platforms are not allowed.
Settings
  • What are Line/Message/Listing Settings? How can I adjust them?
    If you want to connect with people in Matchandtalk via camera or voice, you need to adjust some settings in Voice or Video Call Status. It's all up to you. You can turn off your status, when you are not available or turn on your status when you are ready to chat.

    If you don't want to receive any messages, you can turn off your message status.

    When you don't want to be visible in member’s listing page, you can turn off your listing status.
  • How can I block a member, if I do not want to recieve messages and calls?
    To block a member, please visit a member's profile. Then click on the "Block" icon which shaped in a circular red.
  • How do I cancel my membership?
    You can cancel your membership by following Settings > Menu and then click on the "Delete Acount" link. Before canceling your membership, consider asking us about your problem which you came across and maybe we can solve your issue quickly so that you can resume using your membership. For this, you can fill out the Help Form or send a ticket to support@matchandtalk.com.
Voice/Camera Call Settings
  • How can I originate a call?
    You are able to list online members. Firstly, you have to find an appropriate member by searching their profile and press their Microphone or Camera icons. The call will start depending on a member's availability. For a visual call, you need to use "Camera", for a voice call, you may use "Microphone" icons.

    You have to be sure that you are using the latest versions of Google Chrome, Firefox or Internet Explorer for Camera call on Web sites. Calls are supported by WebRTC extension. When you make the first call, you have to follow some steps to set up this extension. If you have any problems after setting up the extension, please take a screen shot of the error and send it to support@matchandtalk.com or fill out the Help Form.
  • How can I send a gift?
    You can catch a member's attention by sending a gift and express yourself better.
    To send a gift, visit a member's profile and click on gift icon. Choose the gift you most like and send it.
    You are able send a gift during the speech. You can click to gift icon on the call screen, choose the gift in pop-up page and send it.
    After click to send button, we will send a notification to opposite side. A coin which equals to same value as the gift will be deducted from your account.
  • How do I block a member?
    As the MatchAndTalk Team, we attach great importance to the comfort of our members. If you do not wish to receive calls, messages and likes from a member, you can prevent them from reaching you using the Block icon and report it to us.
Matchandtalk Plus and Purchasing Transactions
  • What is Matchandtalk Plus?
    To send unlimited messages, you have to upgrade your account to MatchAndTalk Plus.
    You can text unlimited messages to members and answer them by Matchandtalk Plus.
    Choose the affordable package for you and start texting and originating a call from Voice/Camera.
  • What does coin mean?
    We load you 3 coins of bonus during the registration. These coins are for Voice/Camera call. You have to buy more coins, if you decide to make more calls.

    You can buy these coins safely with adventigious prices from our Web site, Apple Store or Google Play Store.
  • About tariffs?
    Camera call/1,5 Coin per Min
    Voice call/1 Coin per Min
    Gifts will be deducted from your account with the same value.
  • How do I buy a coin?
    You can buy a coin from your credit card over in app purchases of Google Play or Apple Store and Web site. Coins will be reflected to your account immediately.

    To buy a coin over Web site;

    By signing in, follow Menu>Buy coins steps. Choose the suitable package and enter credit card details. Load coins into your account. Make sure your credit card is open for Internet shopping. If the problem occurs, you may fill out the Help Form to get support about the matter. We will solve your problem as soon as possible.

    To buy coins over App Store or Google Play;

    By signing in, follow Menu>Buy a coin steps. Choose the suitable package and enter your account's information. You can buy a coin by choosing a method which Google Play or App store offers you.

    If the problem occurs while buying a coin, you may fill out the Help Form to get support about the matter. We will solve your problem as soon as possible.
  • Am I able to refund these coins?
    Coins in Matchandtalk are not refundable. You may use the rest of your coins in upcoming calls.
About Earning System
  • How do I earn with Matchandtalk?
    You earn diamonds, gifts, and gemstones as long as you answer the incoming calls on MatchAndTalk. You are able to convert these earnings into money. All you have to do is keep your voice/video status on and let people reach you.

    Video Call: 1 Diamod / Minute
    Audio Call: 1 Gem / Minute

    1 Diamond: $ 0.15 USD
    1 Gem: $ 0.10 USD
    1 Gift: $ 0.15 USD
  • How will I follow my earnings?
    You can follow your earning coins by signing in;
    Following Menu > Records steps.

    In this section you can follow the earned diamonds, gemstone and gift amounts and their currency equivalents. For details, you can see the conversation details by following Menu> History step.
  • How will I get paid?
    After your earning reaches the minimum payment limit you can make a withdrawal request. Your earnings will be paid to the withdrawal account you identify within 24 hours on business days.
Your help request has been received and we will answer it as soon as possible.
MatchAndTalk
Are you sure you want to do this action?
{%text%}